We usually ship merchandise within 15-20 business days of your order and offer a full money back guarantee to insure your satisfaction.
RETURNS & REFUNDS
We guarantee your satisfaction with our products. Products may be returned within 10 days after delivery date for a full refund of the product price for your choice of a cash refund or credit (shipping and handling charges are not refundable). Please enclose proof of purchase. All returned merchandise must be in resale condition and returned prepaid in the original packaging, packed inside another master carton.Warranty is included with most products. For a warranty service return the product to the address given on the warranty card. We recommend that you send your return via an insured carrier. We are not responsible for lost returns.

SHORTAGES & BACKORDERS
All items in our catalog are stocked in depth, but sometimes shortages do occur. You will not be charged for a backordered item until it is ready to ship. Your will be informed which products, if any, are on backorder usually within 1 week of order placement.

SHIPPING
Many articles will be shipped not assembled, above all the Murano chandeliers.

International orders are shipped by FEDEX ® Federal Express, UPS or similar.
On your request, we will be glad to assist you in determining the best method of shipping you prefer. When your country is not listed, please send us a e-mail.

"DOOR TO DOOR" in beyond 200 countries of the world.
Most US orders will arrive the day after within hours 10.30


In the more important commercial centers of CANADA the day after thedeparture date.

According to successive day the date of departure in the main citiesof the MEXICO,  PUERTO RICO and CARIBE.

Services of delivery in two or three days in the main world-widemarkets.

We do not ship to P.O. Boxes. Please make sure that you enter your address correctly.
We must charge you for shipping if we have to re-ship an item because of an address error.

Customer is responsible for any foreign duties.


ORDERING PROBLEMS
If you are having problems with your order, or you receive goods that are damaged, in error, or missing. Contact our Customer Services Desk on:

Email: mail@ilsupermarket.com
Tel: +39 0438 415545
Fax: +39 0438 415545
Address: Il Supermarket, via D. Concini, 6 - 31015 Conegliano TV - Italy
Office Hours:
9am to 8pm, Monday to Saturday GMT
9am to 4pm Sunday GMT

TECHNICAL
If you are having connection problems or are unable to process your order, check that you have your javascript enabled and that your browser is version 3 or better.
If you are still having problems contact us.

PRODUCT INFORMATION
If you need further information on any product, then our Customer Services Reps are happy to help, call them on the above number.

RETURNS
Return Policy: You may return the merchandise within 10 days from date of purchase. Full refund will be applied only to unopened merchandise. If you would like to return merchandise please call +39-0438-415545 for RMA (Return Merchandise Authorization) to obtain authorization code.
Prices are subject to change without notice

TAX
All orders delivered within the ITALY will be vatable on the products and the shipping costs.
All the orders transported in ITALY will be included of IVA (VAT) on the products and shipping costs.

All orders outside Italy are Non taxable.

The current tax rate is 20% for the ITALY