FAQ
IS IT SAFE TO USE MY CREDIT CARD ?
Absolutely.
We have taken every precaution to make your transactions secure. Our Internet site is built on the ITAWAY that utilizes all the possible security measures, including SSL (Secure Sockets Layer).

I CANNOT GET INTO THE AREA WHERE I GIVE MY CREDIT CARD NUMBER.
HOW DO I DO IT ?
The caused of this problem is, probably, from Internet Explorer 4.01, Microsoft (tm) Article ID: Q192468:
Problem Retrieving Cookie Stored with "Path" Property
he information in this article applies to:
·Microsoft Internet Explorer version 4.01 Service Pack 1 for Windows 95 ·Microsoft Internet Explorer version 4.01 Service Pack 1 for Windows NT 4.0
·Microsoft Windows 98 SYMPTOMS If the cookie "Path" property is used to store path information, you may be unable to retrieve the cookie information.
STATUS Microsoft has confirmed this to be a problem in Internet Explorer 4.01 Service Pack 1.
Or not active property "to receive cookies" property in IE or Netscape.
We council you to update the version of your browser or modify the browser properties.
Now available in the default page of "www.ilsupermarket.com"

HOW MUCH WILL MY SHIPPING CHARGE BE?
During the order process, you will be given a list of different shipping methods from which you can pick the one that suits you. The total cost of goods and the cost of shipping as well as sales taxes if applicable are clearly displayed.

DO I HAVE TO PAY SALES TAX?
Sales tax will only apply to residents of the ITALY in which we are registered, but not to of the world.

HOW CAN I PAY FOR MY ORDER?
We accept Visa and MasterCard, with the banking security system; other ways of payment they will be analyzed on yours request.

WHAT IF I NEED TO RETURN MY ORDER?
You may return an item in its original condition for a refund or credit within 15 days of receiving. Shipping charges can only be refunded if the return is due to our error. All returns must be accompanied by the packing slip. After a return has been received, it will take 1-2 weeks to process. If using a credit card, refunds will be credited to your account. We suggest using FEDEX for your protection.

HAVE A QUESTIONS WE DIDN'T ANSWER?
If you have additional questions, please E-mail us at info@ilsupermarket.com. Also, we want to hear your thoughts and suggestions on how we can make our site more helpful for you. Please write your thoughts in our Feedback Form so that we can make any helpful improvements.